Returns Policy

1. Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at emark@colop.co.uk with details of the product and the defect. You can send the item you consider defective to:

COLOP UK Ltd
32 Lower Essex Street
B5 6SN
Birmingham

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Refunds:

We accept returns. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at 0121 622 8900

2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at emark@colop.co.uk with details of the product and the defect. You can send the item you consider defective to:

COLOP UK Ltd
32 Lower Essex Street
B5 6SN
Birmingham

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions

Some items are non-refundable and non-exchangeable. These include: label sheets, ink cartridges.