Frequently Asked Questions

Our most frequently asked questions about the COLOP e-mark and COLOP e-mark Create, answered!

How do I put the e-mark/e-mark Create into operation?

For the initial setup of the e-mark, please follow the steps in our Quick Setup Guide. It is included in every package.

After having assembled the e-mark according to the Quick Setup Guide, you can download the App for Android and iOS devices in the Google Play Store, AppStore, Huawei AppGallery and the App for Windows PCs on our website:
Click here for the e-mark apps.
Click here for the e-mark Create apps.

Please follow the initialisation guide in the App, which includes connecting to your e-mark for the first time via WiFi (mobile devices) or USB interface (PCs). For first initialisation only set up the WiFi connection through the App and not through the WiFi settings of your device!

Attention: for Android devices the mobile data (internet) needs to be turned off in order to be able to connect to your e-mark/Create!

Where do I find SSID and password of my e-mark/e-mark Create?
The access data of your e-mark (SSID and password) is printed on the Quick Setup Guide. In addition, an imprint is saved on the e-mark when receiving it in its initial state, which includes the SSID and password. When switching the e-mark on and making the first imprint, you will see this information.

Do I need to charge my e-mark/e-mark Create before turning on?
The e-mark is charged between 20 and 30 % when switching on for the first time (given that the contacts of the battery are still covered with the battery pull tab). It should be possible to turn it on and make the first few imprints. During the first initialisation, it might be necessary to charge the e-mark. However, the e-mark can also be used during charging. In case, you cannot turn on the e-mark, connect it to the mains and continue the initialisation.

What do the lights and beeps of my e-mark/e-mark Create mean?

The e-mark is communicating with the user by acoustic signals and the light strip (LED bar around the e-mark). The colours and position of the lights, as well as the acoustic signals have different meanings. In general, red indicates a problem (no cartridge inside or very low battery) and yellow is a warning, e. g. that the battery is low. Blue is related to the WiFi connection and data transfer and green tells you that the e-mark is ready or battery is full. Please find the description of the different signals below.

What does the beeping mean?
Whenever an imprint is successfully transmitted to the e-mark or an imprint is finished, the e-mark beeps. When making a two- or three-line imprint, the beeps of the e-mark tell you when to change direction and move to a new line. When the e-mark keeps beeping and blinks red, this is a warning to put the e-mark into its docking station. Otherwise the print head may dry out, causing bad imprint quality. If you do not like the sound of the e-mark, it can be turned off in the settings.

What does a blue light mean?
The blue light on the right back side of the e-mark indicates that you are actively connected to a mobile device (smartphone, tablet) or PC via WIFI. An ongoinig blue blinking around the e-mark refers that an imprint is transferred from the app to the e-mark.

What does a pink steady light in the back mean?
A pink light on the right back side of the e-mark indicates that the e-mark is connected to the software via USB.

What does a green light mean?
On the back side of the e-mark, a green light indicates that the level of battery is above 25 %, which turns yellow below a level of 25 % and red when reaching 10 %. During printing you will see a green light on the side which indicates that the e-mark is printing.

What does green, blue, orange or pink lights on the side of the e-mark mean? (e-mark only – this feature is not available with the e-mark Create)
It is possible to store up to four imprints permanently on the e-mark. The different colours on the side of the e-mark indicate at which position you are right now and which imprint of the four will be printed. The last imprint that was sent is always stored on the green position. Under “imprints on e-mark” you can select 3 further imprints, which are also in the App highlighted in blue, orange and pink. When changing the position (by tapping four times onto the e-mark – watch the video here), the lights will change from green to blue, orange or pink.

What does a red blinking light in the front of the e-mark mean?
It indicates that no cartridge is inside the e-mark. If a cartridge is inside and the light is still blinking red in the front, the cartridge is probably not in the right position and needs adjustment.

What does a yellow blinking light in the front of the e-mark mean?
It indicates that a wrong cartridge is inserted (not an original COLOP cartridge). Please only insert original COLOP e-mark cartridges.
If you have inserted an original cartridge, please check if a software update is available and update the firmware if necessary.

Can I turn off the beeping of the e-mark/e-mark Create?

The sound of the e-mark can be turned off in the App. In the “e-mark settings” under SETTINGS.

Be aware that the e-mark provides acoustic signals when e.g. an imprint is ready to be made or is indicating the end of an imprint. Without these signals you might have problems in usage. Therefore it is only recommended to switch off the e-mark sounds if you are an advanced user.

How do I know that the e-mark/e-mark Create is connected to my mobile device?

When the connection between e-mark and App is established, a blue LED shines on the right side in the back of the e-mark. In the App you will also find information to the quality of connection and whether or not the Wifi connection could have been established.

If your e-mark is connected to your PC via USB cable, a pink LED shines on the right back side.

When and how do I need to make a software update?

Update the e-mark/e-mark Create App
Whenever there is a new update for the App, it is recommended to update it (via Google Play Store or App Store), because the functionality may be extended or probable bugs may be fixed. Depending on the settings in your respective app store you will receive an automatic notification for making the update.

Update the software on the e-mark/e-mark Create (=firmware)
In addition to the App, also the software on the e-mark is improved frequently. This software is called firmware. The update can be made through the App. A notification will pop up when opening the App, which needs to be confirmed in order to make the firmware update of the e-mark.

Please note that the e-mark needs to be connected via Wifi to your App in order to make a firmware update!

Where do I see the status of the battery?

Both the light strip of the e-mark as well as the App indicate the level of battery. The left LED on the back side of the e-mark shines either green, yellow or red. The battery level can also be found on the e-mark connect page in the App. If you are connected with your e-mark, the exact level (%) of battery is displayed in the upper part.

How do I know that the battery needs to be charged?
Below a battery level of 25 % the e-mark shines yellow in the back. The same LED is shining red if the battery is below 10 %. In addition to that, the App gives you a warning when your battery is low and needs to be charged. Please charge the e-mark when the yellow LED lights up.

How can I see that the battery is charging?
When the e-mark is turned on, lights on the back of the e-mark provide a status indication of charging. A yellow blinking light means, that the the battery is still below 50 %. A green blinking light indicates a battery level between 50 and 99 % and a steady green light indicates a full battery. You can also follow the state of the battery in the App on top of the e-mark connect page. Note that there is no indication for charging when the e-mark is turned off.

How long does the battery of the e-mark/e-mark Create last?

The battery lasts up to five hours when printing continuously and much longer under normal usage circumstances – several days up to a week when used occasionally. The battery is charged within around 3 hours from 0 to 100 %. Nevertheless, you can also charge your e-mark (which is always in the docking station anyways) while usage.

Can the e-mark/e-mark Create be charged via USB-cable as well?

The e-mark can only be charged through the power adapter that comes with the e-mark. The USB-interface cannot be used for charging the e-mark. Instead it is used for transferring imprints from the desktop software via USB cable.

How can I store imprints permanently on the e-mark? (e-mark only - this feature is not available on the e-mark Create)

The last imprint that you have sent to the e-mark is always stored on it. In addition, you can store three more imprints permanently. On the e-mark connect page, you can select an imprint to be saved on each of the three positions/colours. Note that you always need to be connected to your e-mark in order to save an imprint on the device.

How do I change between the imprints stored on the e-mark?
There are two possible ways to change between the imprints stored on the e-mark. On the e-mark connect page you will find the imprints that are stored on the three coloured positions (blue, pink and orange). You can change the imprint by clicking on the e-mark symbol on the left-hand side of the stored imprint and switch to the respective imprint by that. The second option is tapping four times onto the e-mark with a little break after the first double click. It is best to watch our video ‘Switch between stored imprints’ for exact sequence of movements.

How do I know on which position which imprint is stored?
On the e-mark connect page you can see which imprint is stored on which position.This is displayed on the e-mark by the LEDs of the light pipe on the side which match the colours in “imprints on e-mark” and change when switching to another imprint.

Can I print several imprints at one time with my e-mark/e-mark Create?

Yes. You can add several imprints to the printing queue which are sent sequentially to the e-mark. If needed, this queue of imprints can run in a loop and start always from the beginning again. For that activate ‘continual marking’ on the e-mark connect page.

Another option is to send the imprints directly from ‘My Imprints’. Just click on the e-mark symbol and when you are connected, it is immediately sent to the e-mark.

How can I make 2- or 3-line imprints with my e-mark/e-mark Create?

Creating a 2- or 3-line in the app
To create a new 2- or 3-line imprint from scratch, go to NEW IMPRINT and select a one-, two- or three-line imprint on the top. The maximum size of an imprint is 150 x 14 mm, which is divided in the number of lines selected. Hence, a 2-line imprint can have a max. lenght of 75 mm and a 3-line imprint 50 mm. You can always change the number of lines and the lenght of your imprint afterwards in the editor, just click on Settings on the top left side.

Alternatively, you can also choose one of the pre-installed 2- or 3-line templates in the app and edit it.

Printing a 2- or 3- line imprint
When making a 2- or 3-line imprint (imprint already sent to e-mark before), please listen to beeps of the e-mark – it will tell you whenever you need to change direction for a new line.

  1. Take the e-mark from docking station and start to move the e-mark to the right (or left) until you hear the first beep
  2. Then move the e-mark downwards until the next signal
  3. Now start the second line to the left (or right respectively) until you hear the beep
  4. Move the e-mark again downwards until the next signal
  5. And finally making the third line until hearing the last beep

TIPS:

  • Never lift up the e-mark during a 2- or 3- line imprint from the paper, otherwise it starts again with the first line.
  • Please be aware that a 2- or 3- line imprint needs a little practice. Don’t worry if your first try is not perfect yet 🙂

How can I make a consecutive numbering with my e-mark? (e-mark only - this feature is not available on the e-mark Create)

Creating a consecutive numbering imprint in the app
To create a numbering imprint, go to “New imprint” and “start without template”. In the editor you can add a numbering element to your imprint. Alternatively, you can choose one of the pre-installed numbering templates and click on the numbering element.

You can choose the following numbering settings:

  • Starting point/First number
  • Steps to count upwards
  • Digits of your number (‘00123’ would be 5 digits)
  • End point of your numbering
  • Change after ‘x’ imprints (an imprint/number can be printed several times before it counts upwards)
  • Define a prefix or suffix to your number

Printing consecutive numbering imprints:
Since one of the latest updates, imprints with numbering function are automatically counted up from the e-mark. For this purpose, a numbering has to be added in the editor or a template has to be selected from the numbering category. Then send it once to the e-mark, the rest will be done by the e-mark itself. The e-mark continues to count even if the app is closed or the e-mark is switched off between two prints.

Please note that prints with numbering function cannot be stored on the e-mark at the blue, pink and orange positions or added to the print queue.
Furthermore, please note that by removing the battery or having had a battery level of 0 %, the e-mark resets numbering and will not print the right information any more.

How to print several imprints after one another (printing queue) with the e-mark/e-mark Create?

You can have one or several imprints in your printing queue (e-mark connect page). When having several imprints in the printing queue they will be sent to the e-mark one after the other. It stops at the last imprint, which will also stay on the e-mark and can be repeated as often as wanted.
When selecting continual marking on the bottom, the printing queue will run in a loop, which means when the last imprint has been reached, it sends the first one again.

By clicking on PRINTING QUEUE on the e-mark connect page you can select one or more imprints to be added to your printing queue.

TIPS:

  • By clicking on an imprint in the queue, you can flexibly switch to the one imprint that should be sent, regardless of the actual sequence

Printing several imprints consecutively (in a printing queue):
Click on “send imprint to e-mark” to send the first imprint and print it. When hearing the signal of the e-mark, the next imprint will be sent. Wait for the transfer to be completed (double beep) and print the next imprint in your queue.

Can I use the e-mark/e-mark Create with several different devices?

You can use several mobile devices (smartphone, tablet or PCs) with one e-mark. At a time, only one device can be connected with the e-mark and send imprints. However, the App can be used at any time and imprints can be generated even without connection to the e-mark. It is also possible to save several e-marks under ‘My e-mark’ in the settings area and switch between them.

When sharing imprints from one device to another, please make sure to only use software font styles, otherwise you may have to reformat your imprint, because fonts are not available on the other app as well. These software font styles are shown in black colour (in contrast to the blue fonts that are device fonts and only available on the respective device).

How is data transferred between the e-mark/e-mark Create and my mobile device (smartphone/tablet)?

Connect the e-mark via the WIFI interface. Enter the SSID and password and press “Connect” to set up the connection. The SSID and password can be found on the Quick Setup Guide in the packaging and have been saved as a test imprint on the e-mark. SSID stands for “Service Set Identifier” and provides information on the name of the WIFI network to your e-mark.

Do I need connection to the internet for using the e-mark/e-mark Create?
No, the data is either directly transferred via USB-connection from a PC to an e-mark or through WIFI from the mobile device (smartphone, tablet) to the e-mark. In the latter case, the e-mark generates a WIFI-network and connects through it with the mobile device. Internet connection is only required if you want to use a certain image from the internet for your self-made imprint, or if you want to share your imprints with other e-mark users.

For which devices is the e-mark/e-mark Create software available?

The App runs on Android and iOS devices (smartphones and tablets) and there is also a software for Windows computers. Mobile devices with software versions Android 7.0 – 10 and iOS 11 and higher can be used . The Windows version works for PCs using Windows 8.1 or Windows 10.

Please note: since 01.06.2021 we stopped supporting devices with Android 5, Android 6 and Windows 7.

The app is not compatible with Windows phones, Amazon Fire OS and Google Chrome OS.

Can I use the e-mark/e-mark Create without power supply?

Of course – the main advantage of the e-mark is its mobility and flexibility. Its inbuilt battery lasts for up to 5 hours when marking continually and even longer under normal usage circumstances. Battery charging takes up to 3 hours from 0 % to 100 %. Use the protective case to transport the e-mark savely from one to another place.

Do I always need my mobile phone/tablet for making an imprint? (e-mark only - this feature is not available on the e-mark Create)

No. Once you have set up your e-mark, you can store up to four imprints permanently onto your e-mark. These can be used in the offline mode – without connection to the software. To change between the imprints in offline mode, you need to tap four times on top of the e-mark. Watch our video ‘Switch between stored imprints for further explanations.

Can I also make imprints in vertical direction?

Yes. The e-mark can make imprints at any angle – be it in vertical direction or even upside down. It makes it perfect for marking cardboard boxes, flipcharts, walls, etc.

What is an imprint & how can I create one?

An imprint is the image that is made in the e-mark/e-mark Create App and then sent to the e-mark and printed. It can be a combination of different texts, images, and more .

How can I create an imprint?
The App offers an extensive range of ready-to-use imprints. You can easily adapt them with your own data. Another option is creating your own imprints by adding texts, symbols, images or other elements to a blank field.

What is the maximum size of an imprint?
One imprint can be up to 14 mm high and 150 mm long. Use the continual marking function in the App to repeat your imprints and make even longer prints.

I want to make an imprint that is larger than 14 mm in height, what can I do?
The app offers the possibility to design multi-line imprints, which allows to make imprints with up to three lines. Please watch the video “Make a multi-line imprint” for further explanation.

Which data files can be inserted for an imprint?
You can add PNG or JPEG images to your imprints.

Can I also print pictures with the e-mark/e-mark Create?
You can add logos and pictures to your imprints. Be aware that the height of one line of an imprint is 14 mm. Therefore, printing larger pictures does not make sense.

I have a document, form,… with a predefined space for the imprint. How can I position the e-mark/e-mark Create into this field?

Markings on the side of the e-mark help to position your imprint precisely in predefined spaces. In addition, you can choose your start position in the App for better positioning. Lateral positioning means that the e-mark (as in left picture below when moved to the right) will start after the markings on the side of the e-mark. In contrast, when selecting center position the e-mark starts immediately to print when it is moved.

How can I make a straight-lined imprint?

The e-mark glides easily due to the mini rollers on the underside. Please make sure that you are printing on a stable and even surface. You will get best results when printing on hard flat/even surface. You will soon achieve well aligned imprints with practice. Don’t worry if your first imprint was not perfect yet!

Which kind of colour/ink cartridge does the e-mark/e-mark Create use?

The e-mark is based on ink-jet technology. You will find a tri-colour ink cartridge inside the e-mark, which was especially adapted for COLOP e-mark in cooperation with HP Inkjet Technology. The ink is water-based. Any colour combinations can be made with the three inks inside the cartridge.
There are other types of COLOP ink cartridges available which have different characteristics.

How many imprints can be made with one cartridge?
The number of imprints which can be made with one cartridge depends on the type of cartridge as well as on several factors including size and ink coverage of the imprints. The following numbers are based on an imprint with the size 14 mm x 100 mm and with a coverage of around 15 %, see example below.

Are there other inks/cartridges available than the standard COLOP e-mark cartridges?
Currently, we have four different types of cartridges.

  • Tri-colour ink (W3T00A): This cartridge offers full-colour imprints, which are applicable on absorbent surfaces. It is perfect for daily use and has a higher maintenance effort when not used regularly.
  • Tri-colour ink C2 (HI-LX): This cartridge offers full-colour imprints, which are applicable on absorbent surfaces. This is perfect for occasional use and has a low maintenance effort.
  • Black pigment ink: This cartridge offers pure black imprints, which are applicable on absorbent surfaces. The ink has a good water and solvent resistance.
  • UV ink: This cartridge offers UV imprints, which only become visible when they are illuminated with a UV lamp. This ink is applicable on all absorbent surfaces and surfaces with special coating for water-based inkjet technology. The ink has a good water and solvent resistance.

Further inks are in development and will extend the range of use of the e-mark.

Can I use other cartridges than the ones for the e-mark?
No, only original COLOP e-mark cartridges can be used. Other same size cartridges are not compatible and must not be used.

Can I use the e-mark on my skin as well?
Do not use the e-mark on skin. During operation, the printhead becomes very hot and can cause serious burns. Besides, our ink is not dermatologically tested.

On which surfaces/materials can I print on with the e-mark?
Currently, the e-mark can print on any absorbent surfaces, such as paper, books, cardboard, serviettes or wood. Other surfaces such as glass or metal can be printed on, but need appropriate pre-treatment. Use the COLOP label sheets accessories to print also on other materials with the e-mark.

Is the ink waterproof?
The ink is not waterproof. When applying an appropriate pre-treatment, the resistance against external impacts can be increased.
The black pigment ink and the UV ink have a good water and solvent resistance.

How long can I leave the e-mark/e-mark Create unused (in the docking station) before I need to clean the printhead?

After a certain period of time when not using the e-mark, the print head needs to be cleaned in order to ensure a good imprint quality. This depends on several external factors, such as ambient temperature or humidity in which the e-mark is used. If the e-mark is not used on a regular basis or after a down time of several days, always do a test imprint and when necessary, clean the print head with a dampened cloth to achieve a good imprint.

Does COLOP provide warranty on my e-mark/e-mark Create?

Each e-mark and e-mark Create comes with a 12 month warranty.

I cannot use a certain function on my e-mark Create. What can I do?

If you have an e-mark create, you cannot use the e-mark software (neither app, nor desktop software) and its functionalities. The main differences of the COLOP e-mark are:

  • use e-mark app, e-mark desktop version, e-mark create app and e-mark create desktop version
  • 3 additional storage places on the e-mark
  • automatic date & time function
  • QR and bar code generator
  • automatic numbering function
  • serial printing of CSV files
  • Ribbon Station
  • Multiline Printing Tool (Card Printing)

Find a detailed comparison of the two products here.

However, you can always insert numbers and a date in form of text elements or images (PNGs and JPEGs) of codes or similar.

If you want more information about the COLOP e-mark, click here

Do the colours on my screen and the imprint differ?

The colours of the imprint look different on a phone/computer screen and the actual printout. This is due to the colour space that is structured differently from the screen. In the professional printing industry, the difference between screen colours (RGB colour space) and printer colours (CMYK or CMY colour space) is cancelled out by a corresponding calibration.
To print the colours cyan, magenta and yellow used by the e-mark, the following hex codes can be inserted in the colour selection in the app:

  • Cyan – #00FFFF
  • Magenta – #FF00FF
  • Yellow – #FFFF00

What Apps are available for the e-mark/e-mark Create?

COLOP provides an App (for Android and iOS devices) that is focused on making any kind of stamp imprints. It is possible to create multi-colour imprints with your logos, images, texts, and much more. These imprints can directly be made in the App, which can then be sent to the e-mark.

Beside the mobile app, also a desktop version for Windows PCs is available for the e-mark and e-mark Create.

To download the apps and desktop software for the e-mark, click here.
To download the apps and desktop software for the e-mark Create, click here.

Please note: if you have an e-mark device, both the e-mark and e-mark Create apps can be used.

How can I transfer images onto the e-mark/e-mark Create?

You can easily implement images which are stored on your device (smartphone, tablet, PCs) by adding them in the editor. Click on “Image” on the bottom and select either one of the pre-installed cliparts in the app or a photo from your image gallery. Please note that the respective image needs to be stored on your device, the app cannot directly use image stored in a cloud.

As the e-mark/e-mark Create has no display, how do I operate it?

The e-mark is operated by a software on a mobile device (tablet, smartphone, laptop) or on a PC. It generates a WIFI-hotspot and connects then to your mobile device. For the desktop version, you can connect your Windows PC via USB to your e-mark. In the software, imprints can be created, changed and transferred to the e-mark, which is immediately ready to print.

What can I do in the e-mark/e-mark Create App?

Use the App to create your own imprints or use one of the numerous ready-to-use templates. The imprints can easily be sent to the e-mark and printed immediately.

The e-mark App offers several special funcitons that the e-mark Create does not, such as automatic date and time function, numbering function, barcode and QR-code generator and much more.

What can be done in the editor?
In the editor, own imprints can be created. Texts, images, symbols, and more, can be added – just be creative! The colour of texts or symbols can be changed easily as well as their size, angle, position, etc.

Can I transfer imprints to another device's application?

Yes, you can share your imprints with other devices by simply export them under “My imprints”. These can be sent via Bluetooth (e.g. Airdrop on iOS devices), e-mail etc. to other devices.

Which data files can be inserted for an imprint?

Currently, PNG or JPEG images can be included in your imprints.

Are there more templates than the ones in the App?

The e-mark App encompasses a set of predefined templates. More templates can be found on our website. You can access them directly from the App. Click on the last template category ‘More templates online’ to select and import more templates directly.

I know that I can create a QR code in the e-mark app - what is the maximum character size of the QR code? (e-mark only - this feature is not available for the e-mark Create)

There is no limitation of character size for QR codes in our app. However, please keep in mind that the size of the QR code increases with a rising number of characters behind. As the maximum height of an imprint is 14 mm, in terms of readability of the QR code once it is printed should also be given.

We tested QR codes with different character sizes and even ones with 60 or 80 characters were still well readable by our QR code readers. Nevertheless, please consider that readability of the printed QR code depends also on the quality of the QR code reader of the device, mobile phone, etc. used.

Which different fonts can I use in my imprint?

Which fonts can I use?
The software already contains more than 40 different font styles, which can be used on any device – regardless of whether it is on the Android app, iOS app or desktop version.

In addition, system fonts can be used.

  • In the desktop version, you can easily switch between software and Windows fonts.
  • In the iOS and Android app, the system fonts are displayed in dark blue, whereas the software fonts are displayed in black.

Please note: If you select a system font be aware that this font may not be available on other devices. Reformatting might be required when importing an imprint from the mobile app to the desktop version or vice versa.

Can I also add my own fonts?
You can load any font styles (of which you have the right of use) into the app. Make sure you have a “.ttf” or “.otf” file of the respective font.

These so-called customfonts are displayed in brown color.

How can I use own fonts for my imprints?
On a mobile phone/tablet you need to follow several steps for using own fonts:
Before starting to import your new fonts, load them on your phone/tablet.
1) Open the app and go to settings area
2) Click on “Import custom fonts”
3) Select the respective fonts (.ttf/.otf) to be imported in the app
4) Restart the app (close before in task manager)
5) The newly added fonts will now be displayed in brown colour

On PCs and laptops:
1) Install new fonts on your PC
2) Switch under “font styles” in the editor from “Software” to “Windows” and select a font style

Why are there languages written next to the fonts?
The language displayed next to a font indicates that the font supports the letters of the respective language.
In the desktop version all available fonts for all languages are always shown, whereas in the mobile app only the standard and the already downloaded packages are displayed. This means that if you have used one of these fonts in the desktop version and want to export the imprint to the mobile app, the respective extension package has to be downloaded.

How can I do serial printing of CSV files? (e-mark only - this feature is not available with the e-mark Create)

With the e-mark software you can now also print sequential imprints by using a CSV file. Please follow the steps:

1) Create an Excel list and save as CSV the data of every line in your excel list will be represented in one imprint
– Click File -> Save As
– You will see the Save dialog box. Via the file format dropdown menu, select the CSV UTF-8 option -> Click Save

Note: If you cannot find the CSV UTF-8 saving option, please have a look at “I do not see the option to save my Excel file as CSV UTF-8. What can I do?”

2) Save this CSV file in the downloads folder on your device. You can find this folder in your files app.
3) Open e-mark App and create a new imprint (New imprint – start without template)
4) In the editor, go to settings at the top to “Add CSV file” and import your CSV document (on iOS devices an additional page is shown, please click on “Import”)
Select your CSV document at “serial marking”
The delimiter is usually a “;” -> enter “;” or other sign as defined

5) Now create your imprint with the variables (columns) from the CSV file:
– Click on “Add text”
– Click on “My data”: select the variables you want to have in your imprint such as name, phone number, mail,… -> each imprint will show the data of one text line of your original CSV file
– Change font style, colour,… as you like and add images, date, or other elements to your imprint
– Save, and then print!

Tips:
Usually, data sets are varying in length (different names, addresses,…), therefore it’s recommended to position different variables underneath and not beside each other. Images are best to be put at the left side of the imprint!

6) Transfer the imprint to the e-mark connect page by the e-mark button (top right). Connect to your e-mark and then send the first imprint -> The next imprints will be sent line by line.
You had a mistake or want to print only a specific line? No worries! Just click on “Line” and select the data line that you want to print.

How can I mirror my imprint?

In the app you have the possibility to mirror your imprints. Either flip horizontally, vertically or both. A preview of the mirrored imprint can be seen under ‘My Imprints’.

1. Go to the editor and create your imprint
2. Click on settings on top left
3. Choose between horizontal, vertical or mirroring both.
4. Save your imprint
5. Check the preview under My Imprints or send it directly to your e-mark

How can I make a backup in the App?

In the settings under Backup you can create a new backup file or import a backup file.

When creating a backup, all imprints, stored e-marks, settings and data are saved in a file so that they can be restored at a later time or on another device. This backup can then be saved on your mobile device, and it can also be sent via email or similar. Even if the app is uninstalled and reinstalled, all data is otherwise deleted.

If you want to restore a backup, you can click in the settings on Import backup and select a backup file.

Please note: Only backups made in the e-mark app or desktop software can be imported.

How can I change the language in the app?

In the settings area you can select the desired language and the appropriate date format.
Please note that a restart of the app might be necessary such that all buttons are displayed in the newly selected language.
The date format depicts all formats that are typically used in a certain country. They can then be selected in the editor for the date & time function.

The software is already available in the following languages:
German
English
Danish
Czech
Spanish
French
Italian
Hungarian
Dutch
Polish
Portuguese
Romanian
Swedish
Slovak
Turkish
Bulgarian
Russian
Hebrew
Arabic
Japanese
Chinese
Korean
Hindi

I do not see the option to save my Excel file as CSV UTF-8. What can I do?

Depending on the Excel version you are using, you might not be able to save your file in the CSV UTF-8 format directly. Saving your file in this format is important to ensure the correct visualisation and printing of all signs including special characters, language specific letters etc.

However, it is possible to save the file in the correct format by following some steps:
1. Open Excel and create the table of your choice.
2. Go to File and then Save as and choose the location where you want to save your file.
3. At Save as type select CSV (Comma delimited) and press Save.
4. A pop-up window will appear on your screen that some features might be lost. Please press Yes.
5. Close Excel. If a pop-up window appears asking you to save changes, please press No.
6. Now right-click on the file you just saved, click Open with and then select Notepad.
7. Go to File and then Save as. At the bottom of the window you will find a dropdown list called Encoding, there select UTF-8 and press Save.

Note: It is crucial to NOT change the name of the file. If you change the name, a separate text file will be saved which cannot be imported to the e-mark app.

8. A pop-up window will appear on your screen asking you if you want to replace the file, please press Yes.
9. Proceed with importing the file to your e-mark app.

Note: If you change or add data in your already saved file, you will have to carry out the steps again because the Excel file will reset the format.

How can I download an extension package to use the respective font?

The language displayed next to a font indicates that the font supports the letters of the respective language.
In the desktop version all available fonts for all languages are always shown, whereas in the mobile app only the standard and the already downloaded packages are displayed. This means that if you have used one of these fonts in the desktop version and want to export the imprint to the mobile app, the respective extension package has to be downloaded.

Downloading the extension package
To download the extension package follow these steps:
1) Go to settings in the e-mark app.
2) Click on languages and select the language.
3) A pop-up will show on your screen asking you if you want to install the respective package. Click on the right button.
4) A new screen shows up. Click on the blue text.
5) Wait until the download is finished.
6) The app will redirect you to the settings page where you can change back to your usual language.
7) Now the new fonts are displayed in black colour in the Editor at font styles.

How do I know which language is which?
Hebrew = עברית
Arabic = العربية
Korean = 한국어
Chinese = 中文
Japanese = 日本語

How do I download and import templates from the e-mark website to the mobile app?

A description on how to download and import templates from the e-mark website with iOS devices and Android devices.

iOS download process
Step 1: Go to the e-mark website -> e-mark -> Downloads -> Templates
Step 2: Choose the template category
Step 3: Click on the template you want to download. There are 2 ways to start the download
1)Click on “Download” to directly download
2) Click on “Add to my collection” -> a new screen opens from the right side and shows you the templates added to your collection until now (click on the x to go back and select more templates) -> click on “Download” to download the templates
Step 4: Download the templates to your device and import them

iOS 13 or higher: A window will pop up where you click on “Download” -> a blue arrow appears on the top right corner of your screen, click on it -> the download list appears -> click on the e-mark file (Imprints-xxxxx) -> the file is imported to your e-mark App

iOS 12 or lower: A new screen appears -> click on “Open in “e-mark”” -> the file is imported to your e-mark App

Android download process
Step 1: Go to the e-mark website -> e-mark -> Downloads -> Templates
Step 2: Choose the template category
Step 3: Click on the template you want to download. There are 2 ways to start the download
1) Click on “Download” to directly download
2) Click on “Add to my collection” -> a new screen opens from the right side and shows you the templates added to your collection until now (click on the x to go back and select more templates) -> click on “Download” to download the templates -> your device asks you if you want to downloads the templates, click “Download”
Step 4: Download the templates to your device and import them

A window will pop up, click “Open” -> some devices ask you to choose the app you want to open the template in -> choose the e-mark App -> the file is imported to your e-mark App

PC download process
Instructions on how to download templates to your PC can be found at “How do I download and import templates from the e-mark website to the desktop software?”.

How can I export / import imprints?

Under MY IMPRINTS you will find the possibility to export/share or import imprints.

Export / share imprints
1) Click on “Export Options” on the bottom left of the app.
2) Now select the imprints you want to export by clicking on the small circle next to the imprint.
3) You can also click on “Select all” to select all the imprints at once or “Deselect all” to deselect all imprints at once.
4) When you selected all imprints you want to export click on the export icon.

You can exit the “Export Options” by clicking on it again.

Import imprint
If you have saved one or more imprints on your phone or tablet as a “.emark” file, you can easily select them by clicking on “Import”.

When sharing imprints with other devices, please ensure that only software fonts are used, i.e. no device fonts (marked blue), as otherwise it might need reformatting when importing on another device.

How can I delete multiple imprints at the same time?

Under MY IMPRINTS you will find the possibility to delete imprints.

1) Click on “Delete Options” on the bottom left of the app.
2) Now select the imprints you want to delete by clicking on the small circle next to the imprint.
3) You can also click on “Select all” to select all the imprints at once or “Deselect all” to deselect all imprints at once.
4) When you selected all imprints you want to delete click on the trash can icon.

You can exit the “Delete Options” by clicking on it again.

Please note: Once you have deleted an imprint it cannot be restored again.

I cannot send an imprint from the App. What can I do?

If you cannot send an imprint, there is no Wifi connection between the e-mark and your mobile device. Ensure that your e-mark is switched on and the battery is not empty – by checking whether you see lights on the light pipe when switching it on.
To find out why it is not connected, go to the settings area and select “My e-marks”. If your e-mark (with the correct SSID-number) is not listed here, it needs to be registered. Click on “Add e-mark” on the bottom of the page and enter SSID and password of your e-mark. If it is listed here but could not connect, then go to the e-mark connect page and click on “connect”. If that doesn’t work, go to the general settings of your device and search for the WiFi settings. Check whether your e-mark is showing here. If you have a Samsung device try to select your e-mark in the Wifi settings and type in your password and then return to the App.

Please note: Only one mobile phone/tablet can be connected at a time with the e-mark. If another device is already connected to the e-mark (blue light shining in the back of e-mark), you need to disconnect first.
Please note: If you have an Android device and have problems with connecting to your e-mark, it can help to turn off the mobile data of your device while using the e-mark.
Please note: The e-mark goes automatically into sleep mode when not used for more than three minutes. After waking up, WiFi connection needs to be re-established.

How can I establish connection between e-mark/e-mark Create and my mobile device when it is not done automatically?
You can click on “connect” on the e-mark connect page. If you have more than 1 e-mark registered you can select the one that you want to connect to by clicking on the e-mark SSID (usually My e-mark (emarkxxxxxx) on top of the e-mark connect page). On Apple devices a message pops up – please click on “connect” to establish a successful connection.

Only on iOS: if this message doesn’t pop up on Apple device, you may need to restart your iPhone or iPad and reopen the App.

It takes quite long to transfer an imprint to the e-mark/e-mark Create. What is wrong?

The Wifi connection between the mobile device and e-mark is weak – try to operate the App directly next to the e-mark. If the e-mark is directly beneath your mobile device, check whether your smartphone or tablet is really connected to your e-mark.

In case you are surrounded by many Wifi networks, the time to transfer imprints can increase significantly. You can try to switch your e-mark to another Wifi channel to overcome the crowded Wifi networks. For that, go to the settings in the App and select your e-mark under ‘My e-marks’. When you are connected, you can change to another Wifi channel – between 1 and 11. On default the e-mark is operating on Wifi channel 6.

How can I see that the battery is charging?

When the e-mark is turned on, lights on the back of the e-mark provide a status indication of charging. A yellow blinking light means, that the the battery is still below 50 %. A green blinking light indicates a battery level between 50 and 99 % and a steady green light indicates a full battery. You can also follow the state of the battery in the App on top of the e-mark connect page. Note that there is no indication for charging when the e-mark is turned off.

My e-mark/e-mark Create is not turning on anymore. What can I do?

Your battery is probably totally discharged. Charge it for several hours. After around 4-5 hours it should be full again. Ensure that the e-mark is charging by turning it on and seeing lights shining in the back of the e-mark. Note that the battery discharges itself slightly also when it is turned off. Please activate your e-mark at least once per month to ensure a steady printing quality and battery life.

Check the power cable is in correctly. Please only use the power plug that comes in the packaging.
Charging via USB interface doesn’t work!
If it seems that charging doesn’t work, try to plug in the cable firmly

My e-mark/e-mark Create does not charge. What can I do?

Check whether the contact of the batteries are free of any tape and plug in the power adapter firmly. Turn on the e-mark and check if LEDs light up. Note that the e-mark can only be charged with the power adapter that can be found in the packaging of the e-mark – the USB interface CANNOT be used for charging the e-mark.

Why does my e-mark/e-mark Create turn off after some time?

After 3 minutes not being used, the e-mark is set into the sleeping mode to save energy and to extend battery life. It can be awakened by picking up the e-mark slightly from the docking station.
In the settings area of the App, you can adjust the period of time when the e-mark should go into sleep mode. You can choose between 0 and 15 minutes – when selecting 0, sleepmode is deactivated at all.

I have lost my Quick Setup Guide and cannot remember my e-mark's/e-mark Create's SSID and password. Where can I find this information?

In case you do not remember your SSID and password and cannot find your Quick Setup Guide any more, you need to complete a reset.
For a complete reset, the e-mark needs to be turned on. Open the cover of the e-mark. On the top on the right side beside the battery, you will find a small hole. Use a paper clip or similar thin item to press inside this hole for several seconds. The e-mark will be restarted and brought to its initial state. Then make an imprint on a blank piece of paper. On the imprint you will find your e-mark’s initial SSID and password. Be aware that all imprints that were stored on the e-mark are deleted and need to be sent once more to your device.

What is the reason for the cloud of dust/ink spray everytime when I remove the e-mark/e-mark Create from the docking station

This cleaning routine is an automated cleaning of the printhead which is needed to ensure good quality imprints. Attention! Do not move too fast from docking station to paper, it could lead to a dirtying of the paper with ink. It is recommended to take the e-mark from the docking station, hold it in the air for some seconds until the cleaning cycle has been performed. Then print the desired surface.

The imprint quality is decreasing/not satisfactory, what can I do?

The quality of the imprint depends on several different aspects. Most of the problems can be put down to the cartridge. Either the print head is (slightly) dried out, the cartridge is (almost) empty or not inserted rightly.

If imprint quality is decreasing, please consider the following points:

  • Always put the e-mark in the docking station immediately after usage to avoid drying out of print head
  • Cleaning the print head by wiping over it with a damp cloth
  • Cleaning the plastic parts on the bottom of the e-mark (around the print head)
  • Take out cartridge and re-insert it
  • Ensure a proper surface to print on (e.g. sheet of paper on hard underground, no rippled surfaces)
  • Try to move as straight as possible over the surface

In the following are the possible defect imprints:

  • Stripes in the imprint or parts are missing -> re-insert cartridge
  • Colours of the imprint in the App do not match the colours in my printed imprint -> clean the print head, Exchange the cartridge (if already almost empty)
  • Pale imprint -> try to print slower, clean print head, exchange cartridge (if already almost empty)
  • Pale at the beginning of imprint or wrong colours -> cleaning print head
  • Vertical gaps in the imprint or offset -> choose right surface, material
  • Offset in imprint -> move straightly
  • Stains before the imprint -> wait until cleaning routine is completed before making imprint on a document, clean plastic parts around the print head if dirty
  • Small stripes, points before imprint -> move only in one direction (right OR left)
  • Colours do no align and words are spelled backwards -> the Ribbon Station can only be used with Ribbon Station templates, the Ribbon Station templates have to be used in combination with the Ribbon Station and the e-mark. Ribbon Station is not available for the e-mark Create.

I want to remove/change the cartridge, but I cannot remove it from the main body. What can I do?

Remove the top cover and battery. Please ensure to open the bottom latch before pulling out the cartridge. Only when it is open, can the cartridge be removed. Watch the video “How to change a cartridge” for further details.

I cannot switch between the imprints stored on the e-mark. What can I do? (e-mark only - this feature is not available on the e-mark Create)

Check in the App under “Imprints on e-mark” if you have really saved imprints on your device. Try to replace one of the imprints or save a new one and try again to switch. Maybe the imprints were accidentially deleted from your device. For changing the position, you need to tap four times on the e-mark with a small break between the first double click. Watch our video ‘How to change the imprints stored on the e-mark’ for exact sequence of steps.

I want to print a certain imprint, but another one is printed. What can I do?

An imprint always needs to be sent to the e-mark in order to be printed. If you exchange the imprint in your print queue, you need to send it – this is not done automatically. In the case whereby you imprint includes a numbering or time function, these cannot be saved on the e-mark, as they will be outdated when printing them more than one time. In such case, the imprint that was sent before will be printed (not including numbering and time function). It may also happen that the e-mark is switched off before the imprint was saved on the device.

If you have an e-mark (not an e-mark Create), please also check which colour you see on the side of the e-mark. Maybe you accidentially switched to one of the imprints stored on the e-mark.

My e-mark does not print the current date and time. What can I do? (e-mark only - this feature is not available on the e-mark Create)

Since one of the latest app updates, the e-mark updates date and time automatically. Make sure that you selected a date or time function in the editor. Then, send it once to the e-mark, the rest will be done by the e-mark itself. The e-mark can even be switched off in-between and will print the current date and time.
Please note that by removing the battery or having had a battery level of 0 %, the e-mark resets date/time and will not print the right information any more.

My e-mark/e-mark Create does not stop beeping and blinking. What can I do?

This is a warning to put the e-mark back into the docking station, which starts after one minute of standing outside the station. Always put the e-mark onto the docking station to avoid the printhead drying out.

My template categories are empty. What can I do?

If no templates are displayed in any of the categories as you see below, you need to reload your templates once more. Go to the settings in the App and click on ‘Refresh templates’. It may take some seconds until they have been refreshed.

I have iOS14 or higher and cannot connect my e-mark/e-mark Create to the app. What should I do?

With iOS14 Apple introduced more security features and therefore your iOS device will ask you for allowance to connect to the e-mark app with a local network. If you do not allow this, the connection cannot be established and you will not be asked again automatically. However, there are 3 easy ways to allow the app to connect afterwards.

The same steps apply for connecting to the e-mark create app with iOS14 or higher.

Option 1: Delete and re-install the app
1. Delete the app from your device (Attention: You will lose all imprints in the app. Do a backup to restore after re-installing)
2. Re-install the e-mark app again via the AppStore and open it
3. When the message appears, click on OK

Option 2: Allow the connection in your device’s privacy settings
1. Go to the settings app of your device
2. Scroll down a bit and select Privacy
3. Select Local Network
4. Activate the switch button (should be green)

Option 3: Allow the connection in your device’s app settings
1. Go to the settings app of your device
2. Enter e-mark in the search bar and select the e-mark app
3. Activate the switch button at Local Network (should be green)

I made an update of the app and since that I cannot connect my e-mark/e-mark Create anymore. What should I do?

What always helps
In general it always helps to switch the e-mark off and on again and closing the app from the task manager.
Please always check whether your app(s) and firmware on the e-mark are up to date. The most latest versions can be found here: New app update!

Ensure that you have the right app installed and enter the right SSID and password. The e-mark device works with both e-mark and e-mark create app. The e-mark create device is for use with the e-mark create app only! SSID consists of emark or create and a 6-digits number.
On some Android devices it might be required to switch off mobile data.

I updated the firmware on the e-mark and cannot connect anymore
When the firmware is updated the e-mark needs to be switched off and on again. Also the app needs to be restarted, please close it first in the task manager.

Make a reset for connecting again or when having lost SSID and Password
If you cannot connect anymore, please make a reset. By that your e-mark is set back to factory settings. The imprints on the 3 positions will be deleted and the first imprint you make, will show your SSID and password again. Find a video and explanation for doing a quick reset here: How to make a reset

My e-mark shines blue but I cannot connect in the app
A blue light on the right back side means that the e-mark is connected with a device already. Ensure that no other device is already connected, if so, disconnect it first.
1. Please go to your settings app and go to Wifi.
2. Select the connected e-mark and click on “forget network”
3. The e-mark should be disconnected and the blue light should be gone
4. Go back to the e-mark app and connect there

I have a device with Android 10 or 11
With a change to Android 10/11 some steps might be necessary in order to connect properly:
1. Ensure that your e-mark is not connected in the Wifi settings already, if so, please “forget network” in the Wifi settings before (see steps above)
2. Turn off Wifi and start app
3. Turn on e-mark and insert SSID & password
4. Click connect and then turn on Wifi

I have iOS 14
In case you recently updated your iPhone or iPad to iOS 14 (no matter whether it’s 14.0, 14.2 or higher), the app needs further permissions, due to changes in the security of iOS. Details and a description to enable necessary permission can be found here: I have iOS14 or higher and cannot connect my e-mark to the app. What should I do?

I have a Samsung device and cannot connect my e-mark
On some Samsung devices it might be necessary to connect your e-mark via your Wifi settings.
1. Please go to your settings app and go to Wifi.
2. Ensure that your e-mark is switched on and select it in the list of Wifi networks.
3. Enter your e-mark password and connect.
4. Go back to the e-mark app and connect there as well.

I cannot download the e-mark/e-mark Create app. What can I do?

Please make sure you have a device and operating system, which is supported by the e-mark app. Information about the availability on devices can be found in our FAQ: “For which devices is the e-mark software available?”

I have a supported device but cannot download the app. What can I do?
If you are using a supported device and operating system and you cannot download the e-mark app you maybe have to delete the cache of your app store.

Android:
1. Open the Settings app
2. Click on “Apps & notifications” and then “See all apps”
3. Scroll down and click on “Google Play Store”
4. Click on “Storage” and then “Clear Cache”
5. Click on “Clear data”
6. Re-open the Play Store, and try your download the app again

iOS:
1. Open the AppStore App
2. Tap ten times on any of the tab buttons at the bottom. You cache is cleared

When and how do I have to clean the e-mark/e-mark Create?

Whenever your imprint quality is not satisfactory anymore, it is recommended to clean your print head. This can be done with a damp lint-free piece of cloth.
The plastic parts of the e-mark (the docking station, bottom side of the e-mark or the cover) can be easily cleaned with a moistened cloth (pure water without cleaning agent!).

Can I start the cleaning of the print head manually?
The app has a button for manual cleaning of the nozzles if needed. Please go to the settings and click on “Start quick cleaning” – you need an active Wifi connection to your e-mark for cleaning. Follow the instruction in the app.

How can I start print head cleaning in the desktop version?
You need an active Wifi or USB connection between the e-mark and your PC. Then click on the settings icon in the top right corner and click on the “Start quick cleaning” button. Follow the instruction the desktop version gives you.

I have not used the e-mark/e-mark Create for more than one month. What do I need to consider?

In order to ensure a steady imprint quality, it is recommended to use the e-mark on a regular basis. Be aware that the battery of the e-mark might be empty when not used for such a long time, which needs to be charged again. Furthermore, when not used for a longer time, the print head should be cleaned with a wet cloth to ensure nice imprints.

How do I connect my e-mark/e-mark Create to the desktop software?

There are two ways to connect the e-mark with the desktop app.
The first option is to connect via WiFi (mainly for laptops) and the second is a connection via USB cable.

INFO: When starting/installing your e-mark for the first time, you must always connect via WiFi. This can be done via the mobile app or the desktop version. After completing the firmware update on the e-mark, the USB version can also be used.

Switch between WiFi and USB
To change the type of connection between e-mark and your device, use the button on the bottom left side in the software. Please note that the e-mark can only be connected to one device at a time, either via WiFi or via USB. To establish a connection with another device, the existing connection must be disconnected first. Also when changing between USB and Wifi, the existing connection must be disconnected.

I have troubles connecting to the desktop software via USB. What can I do?
After you have connected the e-mark and your PC with the USB cable, there should be a pink light in the back and the desktop software should tell you at the bottom that you are connected. If this is not the case try switching off and on the e-mark, and close the desktop software and reopen it again. Afterwards the software should show you that you are connected.
Please pay attention that the switch at the bottom of the software is set to USB.

I have troubles connecting to the desktop software after a firmware update. What can I do?
After a firmware update has been carried out, the e-mark restarts itself. It may be necessary to switch off and on the e-mark and to close and reopen the desktop software in order to guarantee full functionality.

WiFi connection of the desktop software
When using the desktop software with WiFi connection, it is necessary to separate existing LAN connections first.

Light indication when e-mark is connected
The light on the back right side shows whether and how the e-mark is connected with a device. A WiFi connection is indicated by a blue light, a USB connection by a pink light. If there is no active connection, no light is visible.

How do I send an imprint to the e-mark/e-mark Create?

Imprints must always be sent to the e-mark via E-MARK CONNECT. If you have already an imprint in your print queue, it can simply be sent to the e-mark by clicking on the green button on the bottom “Send imprint to e-mark”. To send your imprints to the e-mark you need to connect your e-mark via Wifi or USB cable. For adding imprints to your print queue, there are several options, though.

Add imprints to the print queue
There are three ways to add imprints to the print queue:
1. On the E-MARK CONNECT page, an imprint can be added to the print queue in the left area by clicking on the arrow.
2. An imprint can also be added directly to the print queue from the MY IMPRINTS page. All you have to do is selecting the desired imprint from the list and click on the e-mark symbol to transfer it to the print queue.
3. In the editor there is also the possibility to send an imprint to the print queue. When your imprint has been completed, it can simply be transferred to the E-MARK CONNECT page by clicking on “Save and add to print queue ” at the top right.

Moreover, you can add more imprints to the print queue to send to the e-mark one after the other sequentially.

Please note: if you have imprints with a numbering function, no further imprints can be added to the print queue.

How can I save imprints on the e-mark permanently?

In addition to the one imprint that is saved through E-MARK CONNECT, three further imprints can be saved permanently. These can then be printed without a connection to the app (offline mode). Please go to the homepage (E-MARK CONNECT) – on the right-hand side (IMPRINTS ON E-MARK) the three desired imprints can be selected which should be stored permanently to be printed anytime in offline mode.
You can exchange these imprints at any time as required.
To save the imprints, a connection to the e-mark is needed.

How can I make a backup?

In the settings (button on the top right) under Backup you can create a new backup file or import a backup file.

When creating a backup, all imprints, stored e-marks, settings and data are saved in a file so that they can be restored at a later time or on another device. This backup can then be saved on your PC or mobile device, and it can also be sent via email or similar. Even if the app is uninstalled and reinstalled, all data is otherwise deleted.

If you want to restore a backup, you can click in the settings on Import backup and select a backup file.

Please note: Only backups made in the e-mark app or desktop software can be imported.

How can I change the language in the software?

In the software settings you can select the desired language and the appropriate date format.
Please note that a restart of the app might be necessary such that all buttons are displayed in the newly selected language.

The software is already available in the following languages:
German
English
Danish
Czech
Spanish
French
Italian
Hungarian
Dutch
Polish
Portuguese
Romanian
Swedish
Slovak
Turkish
Bulgarian
Russian
Hebrew
Arabic
Japanese
Chinese
Korean
Hindi

In the app there is the possibility to automatically pre-fill imprints with your own data. How can I add this "My data" in the software? (e-mark only - this feature is not available for the e-mark Create)

You can add or change your own data in the software settings (button on the top right) under “My data”. In addition to variables such as first name, last name, address, etc., the logo can also be uploaded.

This data can then be accessed during creating an imprint in the editor. In text fields, single variables out of your data can be selected. In addition, many of the available templates in the software contain already variables and are filled with your data automatically.
When formatting your imprint, please note that the standard text can be smaller than the stored text under “My data “. This may require to reformat the imprint.

How do I create a new imprint in the software?

To create a new imprint, either click on CREATE NEW at the bottom of the start page or click on NEW IMPRINT on the tab in the upper area.

You can choose between a 1-, 2- or 3-line imprint and define the length of the imprint. Please note that the maximum imprint length of 150 mm is divided between the number of lines. Besides, one of the many templates can also simply be chosen and modified as required.
If the imprint is saved in the editor at the top right, it can be found under MY IMPRINTS. There it can be edited again at any time or printed directly.

How can I export / import imprints?

Under MY IMPRINTS you will find the possibility to export/share or import imprints.

Export / share imprints
Select the imprints you want to export by clicking on them.. The background will turn green. You can also click on “Select all” to select all the imprints at once or “Deselect all” to deselect all imprints at once.
When you selected all imprints you want to export, click on “Export” on the right bottom side of the software.
Then a storage location on the laptop / PC can be selected. This “.emark” file can then simply be sent by e-mail or similar and can be opened on other devices with the desktop software or the mobile app.

Import imprint
If you have saved one or more imprints on your laptop / PC as a “.emark” file, you can easily select them by clicking on “Import”.

When sharing imprints with other devices, please ensure that only software fonts are used, i.e. no Windows fonts, as otherwise it might need reformatting when importing on another device.

How can I edit an imprint once again?

Under MY IMPRINTS you will find a symbol under each imprint by which you can edit the imprint at any time.

How does CONTINUAL MARKING work?

With the function CONTINUAL MARKING an imprint can be repeated as often as wanted while the e-mark is pushed to the right (or left). To do this, simply select “continual marking” in the print queue E-MARK CONNECT, send the imprint and you are ready to print endlessly!

If there are several prints in your print queue, “continual marking” has a different meaning. If this function is activated, the print queue runs in a continuous loop, i.e. after the last imprint in the queue, the first imprint is automatically sent again.

Where can I see whether I have the current desktop version?

The version number of your desktop software is shown in the settings. You may have to scroll down to see it, the version is at the bottom of the page.

How can I do serial printing of CSV files with the desktop software? (e-mark only - this feature is not available for the e-mark Create)

With the e-mark desktop software you can now also print sequential imprints by using a CSV file. Please follow the steps:
1) Create an Excel list and save as CSV. The data of every line in your excel list will be represented in one imprint
– Click File -> Save As
– You will see the Save dialog box. Via the file format dropdown menu, select the CSV UTF-8 option -> Click Save

Note: If you cannot find the CSV UTF-8 saving option, please have a look at “I do not see the option to save my Excel file as CSV UTF-8. What can I do?”

2) Open the e-mark desktop software and create a new imprint (New imprint – create new)

3) In the editor, go to settings at the top, click on the blue “Add file” button and upload your CSV file. Then select your CSV document at “Select file”. The delimiter is usually a “;” – enter “;” or other sign as defined

4) Now create your imprint with the variables (columns) from the CSV file:
– Click on “Text”
– Click on the “My data” icon: select the variables you want to have in your imprint such as name, phone number, mail,… -> each imprint will show the data of one text line of your original CSV file
– Change font style, colour,… as you like and add images, date, or other elements to your imprint
– Save, and then print!

Tips:
Usually, data sets are varying in length (different names, addresses,…), therefore it’s recommended to position different variables underneath and not beside each other. Images are best to be put at the left side of the imprint!

5) Transfer the imprint to the e-mark connect page. Connect to your e-mark and then send the first imprint -> The next imprints will be sent line by line. You had a mistake or want to print only a specific line? No worries! Just click on “Line” and select the data line that you want to print

How do I download and import templates from the e-mark website to the desktop software?

PC download process
Step 1: Go to the e-mark website -> e-mark -> Downloads -> Templates
Step 2: Choose the template category
Step 3: Click on the template you want to download. There are 2 ways to start the download
1) Click on “Download” to directly download
2) Click on “Add to my collection” -> a new screen opens from the right side and shows you the templates added to your collection until now (click on the x to go back and select more templates) -> click on “Download” to download the templates

The file with the templates is downloaded to your download folder on your computer. You can either send it to a mobile device and import it to the app there, or you import it into your desktop software

Step 4: Open the e-mark desktop software -> click on “My imprints” and the on “Import” -> Select your download folder & double click the e-mark file -> the file is imported to your e-mark desktop software

How can I delete multiple imprints at the same time in the desktop software?

Under MY IMPRINTS you will find the possibility to delete imprints.

Select the imprints you want to delete by clicking on them. The background will turn green. You can also click on “Select all” to select all the imprints at once or “Deselect all” to deselect all imprints at once.
When you selected all imprints you want to delete click on “Delete” on the right bottom side of the software.
You will be asked if you really want to delete the imprints, click “OK” or “Cancel”.

Please note: Once you have deleted an imprint it cannot be restored again.

If you can’t find what you’re looking for here and need more help or advice, please feel free to contact us!